EMVIGO

Tickets are allocated to agents based on their skills and availability. The mentor's name must be included in the tags to identify the team and for...

Reply to the task completion email in the ticket . In the private note, the agent must include the actual amount of time spent, any difficulties encoun...

Based on the criticality, the mentor/TL must verify the task. Ensure that agents have followed the task completion checklist mentioned above.

Agents must comment on the ticket that the task is being escalated and notify the developer in the ticket.

The analyst or mentor gathers all relevant project information, such as scope, requirements, and timeline. The analyst or mentor breaks down the projec...

Any changes in the approved activities (cadence,tools) must be informed to the TL TL will take the approval from the architect team.