Reply to the task completion email in the ticket .
In the private note, the agent must include the actual amount of time spent, any difficulties encountered, delays encountered [both devops/Developer ], and task completion notes.
Backup Tickets Closing: The agent mentioned backup information in the private note
What is the procedure for the agent after completing the ticket? Print
Created by: Chethan T
Modified on: Fri, 6 Oct, 2023 at 2:24 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.